The manufacturer is liable for warranty obligations to the buyer. If the product does not have any manufacturer’s warranty, we provide our warranty for 1 year. We do not have our own equipment service facility. Devices with manufacturer’s warranty are subject to repair at specialized service centers, the location of which is stated in the warranty card (if available) and/or on the manufacturer’s website.
Warranty service is not performed if:
- the product has traces of mechanical damage or opening;
- warranty seals have been damaged;
- сonditions of operation, transportation or storage have been violated;
- the product has been repaired by persons who are not employees of the service center.
We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Please note the following exceptions to our return and refund policy:
- activated software modules/licenses cannot be refunded;
- returned items must be unused and in the same condition that you received it
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Please do not send the product back to the manufacturer. Please contact us at [email protected] and we will provide the address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied using the original method of payment, within 3 business days.